FedEx | System Down (2024)

FAQs

Is FedEx having issues today in the USA? ›

No, we are not detecting any problems with FedEx right now.

The last outage detected for FedEx was on Monday, July 15, 2024 with a duration of about 2 hours.

You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

You must enter an 'Email Address'. Please fill out the fields above, type your question in the box below, and click "Chat now" to proceed. You must accept the 'Terms of use' before you can chat with a representative. Please note that this web chat may be recorded for quality assurance and training purposes.

Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package. (If you aren't logged in to a FedEx account, you'll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)

Steps for Filing a Complaint Against FedEx

If you have encountered problems with a FedEx delivery or a FedEx driver, it is advisable to contact customer support at 1-800-463-3339 to file a complaint.

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

What happens if FedEx doesn't deliver by 8pm? ›

Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries. Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days.

Call 1.800.GoFedEx 1.800.463.3339 for help with shipping questions and concerns. Get information for express, ground, freight, international, and other services.

If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.

Your package wasn't left for one of the following reasons: A signature is required. Import duties and taxes need to be collected. The package contains dangerous goods.

If you still need help, call 1.800.GoFedEx 1.800.463.3339. Or use one of these numbers if you need U.S. TDD services, or billing or international support.

An operational delay at FedEx refers to a situation where your shipment is temporarily held up or delayed within the FedEx shipping process. The reasons for operational delays can vary, ranging from inclement weather conditions and mechanical problems to staffing issues and compliance checks.

One of the biggest challenges that FedEx has faced in recent years is the rise of e-commerce and the increasing demand for fast and reliable delivery services. With the growth of online shopping, FedEx has had to adapt its business model to meet the changing needs of consumers.

If you already have a tracking number or reference ID but don't see any updates, it means the package is still at the shipper's original location. Once FedEx picks it up, we'll keep you informed until it arrives at your door.

Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.